Dining Room Manager Royal Air Force Club
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128 Piccadilly W1J 7PY

We are excited to be recruiting for the role of Dining Room Manager here at The Royal Air Force Club! This is an exceptional opportunity to join the very best Club in London, with a truly amazing team.

EMPLOYEE BENEFITS:

  • Competitive Salary
  • Service Charge
  • Fantastic Private Pension Plan
  • Health Cash Plan
  • BenefitHub Rewards - discounts on shopping, entertainment, gifts, technology, fitness and much more!
  • Employee Assistance Programme with Hospitality Action
  • We have an exceptional working environment, with complimentary and nutritional breakfast/lunch/dinner at our employee restaurant Lily's!
  • Interest Free Travel Ticket Loan
  • Uniforms Provided and Dry Cleaned
  • Bespoke Learning Plans
  • Plenty of Recognition Programmes and Team Events!

ABOUT THE CLUB:

Located in London’s Mayfair and overlooking Green Park, the Royal Air Force Club offers first class facilities and a ‘home from home' to its 24,000 members, predominantly serving and former officers of the RAF and Allied Air Forces and their families. Having opened its doors in 1922 the Club is full of history and character. With 110 bedrooms, 10 meeting and banqueting rooms, our fine dining restaurant and pub!, the Club is truly a hidden gem with modern and elegant interior and facilities.

JOB RESPONSIBILITIES:

Reporting to: Food and Beverage Manager

Key Responsibilities:

Team Collaboration and Leadership:

  • Foster a positive, team-oriented atmosphere where every team member contributes to the success of the Dining Room.
  • Build strong working relationships within the team and across other departments to ensure seamless service delivery.
  • Lead by example, inspiring team members to work together effectively and achieve shared goals.
  • Provide guidance and support to team members to help them succeed in their roles and grow professionally.

Operations Management:

  • Oversee daily Dining Room activities to ensure smooth operations and adherence to service standards.
  • Maximize service efficiency and occupancy while maintaining the highest quality of customer experience.
  • Ensure seamless communication with the kitchen regarding daily menu updates, special requests, and service needs.

Customer Experience:

  • Maintain a warm, welcoming environment for Club members and guests.
  • Address member and guest feedback promptly.
  • Train staff to deliver exceptional service while embodying the Club’s values.

Staff Development and Engagement:

  • Schedule and manage staffing levels to balance operational needs and staff well-being.
  • Conduct performance reviews, probation assessments, and team-building activities to enhance morale.
  • Promote open communication, encouraging team members to share ideas and feedback.

Compliance and Standards:

  • Ensure all health and safety training is completed, with strict adherence to regulations.
  • Monitor staff appearance and uphold Club standards.
  • Report maintenance issues promptly.

Inventory and Budget Management:

  • Monitor and maintain appropriate stock levels of beverages, cutlery, glassware and crockery
  • Minimize waste through effective stock rotation and inventory control.
  • Assist in managing departmental budgets to optimize financial performance.

Administrative Duties:

  • Handle daily records, checklists, and handover notes to ensure operational consistency.
  • Post all food and beverage charges accurately using the F&B system.
  • Provide timely reports and updates to the Food and Beverage Manager as needed.

Other Duties:

  • Support the Food and Beverage Manager in fulfilling additional responsibilities as required to meet business needs.

As is the nature of hospitality, the role will occasionally include some out of office hours/weekend duties. 

Applicants must have a right to live and work in the UK to be considered for the position. 

Dining Room Manager
Royal Air Force Club

Recruiter

Royal Air Force Club

Location

128 Piccadilly W1J 7PY

Salary

Competitive Salary and Benefits

Job Type

Full Time

Reporting To

Food and Beverage Manager

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  • Alla

    Alla has been working in the housekeeping department for 13 years. I think my favourite thing about the Garrick Club is that Members respect the staff and they respect my work. The Club has a great atmosphere where everyone helps each other and as staff we get great benefits.

  • Karim

    Front Hall - Senior Porter

    Karim has worked at the club since 2003 and is one of the first faces members and their guests see as they enter. I like it that the staff of the club are so helpful with members and guests, and reciprocal members,” he adds. “We have a very good reputation. People who come here often tell me they have recommended the club to their friends. People love the atmosphere… we build up relationships with them. It is more like a family”.

  • Beatrix

    Reception

    Having worked at the East India Club for more than 22 years, Beatrix started in the Dining Room in 2005, and was sponsored on the wine and spirits education trust wine course. In moving to the reception team in 2011.  “I like the way that the staff in different departments are very close – like a big family. We look after each other. All the departments work together. They have to, and they have to have a good relationship.”

  • Elias

    Senior Receptionist

    Elias began at the club in 2003 as a steward in the Drawing Rooms before moving to reception in 2008, working in a team of five during the day and evening. Elias likes the friendliness of members towards staff. I have done everything from first aid to security work with high-spirited members and guests. I think you can teach certain skills, but experience is the key to learning great customer service.

  • Raj

    Raj joined the Victory Services Club in 2014 as a Reception Supervisor and is now the Front Office Manager. I've had an incredible journey working for the VSC. I started as a reception supervisor and only planned to work for the Club for six months because I wanted to go on sabbatical leave and pursue my MBA. However, I enjoyed working here so much that I made a significant decision to continue to be part of the team.

  • Agron

    Kitchen - Junior Sous Chef

    Agron started at the East India Club in mid-2000 as a student chef and has risen to Junior Sous Chef. Over the years the club has sponsored college attendance to complete NVQ’s in cookery and English language. Agron says ‘he is immensely grateful to the club for the opportunities it has given him’. What’s most important to him are the friends he has made at the club. “When you start work, you make friends,” he says. 
     

  • Teodulfo

    Maintenance Supervisor

    Teo began working at the club in housekeeping and soon moved into the maintenance team in 2002. His day begins at 6.30am where he completes a check of the building, checking all the lights in the club before reporting to reception to see if there have been any problems overnight in the bedrooms. Although it is an eight-hour-day the job offers variety and there is always something different going on.

  • Adam

    Housekeeping - Linen Keeper

    Adam’s first job at the club was as porter in the Front Hall, after a year he moved to housekeeping and a more physical role as linen keeper.  Adam has grown to be an admirer of the club system. “I like the club because there is no owner,” he says. “All the members are the owners. “My colleagues here are like my family.”

  • Kamil

    Kamil started at the Garrick Club in 2017 as a Maintenance Assistant and was promoted to Maintenance Manager during the Covid-19 pandemic. I come from a hotel background, so the work is similar, but the atmosphere is far more pleasant and the Members really take care of the staff. The ALC also shows great support for staff. I recently attended an event with staff from other Clubs in the same role as me and we got to enjoy a tour of two other Clubs which were undergoing some work. It was really interesting and it was great to meet people in similar roles. We now have a network group we can contact each other for help with suppliers and so on.