Dining Room Host The National Liberal Club
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Whitehall Place SW1A 2HE
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Role Purpose:

Responsible for providing a warm and welcoming environment for all guests entering the dining room. The primate duties of the role are to greet guests, seat them, and ensure overall satisfaction during their dining experience.

Key Relationships:

Dining Room Manager; Executive Chef & Head of F&B, Operations Staff, Senior Management Team, Banqueting Staff, Kitchen Team, Front Desk Staff, Office Colleagues.

Job Description:

Role & Responsibilities

  • Offer a warm and professional welcome to all guests, ensuring they feel valued from the moment they arrive.
  • Escort guests to their tables with courtesy and provide them with menus, offering guidance on daily specials or club recommendations.
  • Manage reservations efficiently, ensuring a seamless and well-organised dining experience.
  • Proactive and organised, with great attention to detail in managing reservations & seating plans.
  • Enthusiasm and energy to create a fun, lively atmosphere.
  • Answer phone calls with proper phone etiquette, assisting with enquiries and reservations.
  • Anticipate guests’ needs, responding promptly to special requests and ensuring a high standard of hospitality.
  • Communicate with guests in a polished and friendly manner, upholding the Club’s reputation for excellence in service.
  • Work closely with servers and wait staff to maintain smooth service flow and optimal table management.
  • Convey special requests or dietary requirements to the kitchen and service teams with precision.
  • Liaise with management regarding VIP guests, private events, and special occasions.
  • Ensure the dining area remains elegant and well-maintained, assisting with table arrangements and tidiness when necessary.
  • Support the maintenance of the Club’s high standards of cleanliness, presentation and hygiene.
  • Maintain accurate records of reservations, guest preferences, and feedback to enhance the overall member experience.

Key Requirements/Experience

  • Proven experience in a similar role within a high-standard hospitality or private members’ club setting.
  • Exceptional communication and interpersonal skills, with the ability to engage confidently with a diverse clientele.
  • Ability to remain composed, professional, and courteous in a fast-paced environment.
  • Strong organisational skills ad keen attention to detail.
  • Proficiency in using a computerised reservation system.
  • Physical capability to stand and walk for extended periods and handle light lifting tasks when necessary.
  • Ability to work as a team and provide a clear handover during shift changes.

Skills, Abilities & Attributes

  • Strong team player with collaborative and adaptable approach.
  • A genuine passion for hospitality, specifically around food and beverage.
  • A commitment to upholding the Club’s traditions of excellence.
  • Well groomed and well spoken with a warm and friendly personality.
  • Experience working in luxury fast paced environments, preferably from a hospitality background.
  • A team player who communicates well with all colleagues.
  • Punctual, reliable and trustworthy.
  • Sense of urgency.
  • Yes, yes, yes mentality.
  • Ability to multitask.
  • Flexible and available to work early, late and split shifts when required.
APPLY
Dining Room Host
The National Liberal Club

Recruiter

The National Liberal Club

Location

Whitehall Place SW1A 2HE

Salary

Competitive

Job Type

Full Time

Reporting To

House Manager

Closing Date

30 April 2025

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